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Online banking is getting an upgrade.

  • September 21, 2022

We are upgrading our online banking platform and mobile banking app to a new and improved digital member experience! This new platform will have the current capabilities you are accustomed to and introduce brand-new features.

The decision to upgrade our online and mobile banking systems is not one that we take lightly. Keep an eye on our blog, as we’ll keep you updated with more details as we progress closer to launch, including important announcements, resources to help you with this conversion, and more. We’ve also created a website page dedicated to host everything conversion related. Click here to visit our conversion website page.

Best,

Joseph E. Whitaker

20 Comments

  • James Wilkinson

    I hope it works. Another credit union I have had for decades recently made an “upgrade” and I spent months trying to get a mistake corrected. Please make sure it works–EVERYTHING works–before rolling it out. Please.

    • Posted by: Raymundo Rubi

      Hi James, rest assured that we are working diligently to ensure that this conversion is as smooth as possible for our members. We have you top-of-mind and will keep you updated with more details as we approach our launch. And as always, we’re here to help you should you experience any issues currently or in the future. Thank you for being a valued member.

    • Michelle Markham

      Hi Sherry, we are expected to launch on October 25, 2022. Stay tuned for more details!

  • Bill Winnett

    I will be 87 years old next month. Massive changes such as this are very difficult to comply with. I have used auto-pay and account services with several trusted businesses that I may have difficulty recalling/finding data on. Will there be service available that I can trust explicitly at SkyOne if I need help. Hopefully you will have a “bank” Operators to handle the probable massive call-in for help.

    • Posted by: Raymundo Rubi

      Hi Bill, we have forwarded your concern to our Member Contact Center and they will reach out to you post-conversion to ensure that the process is as smooth as possible for you. We’ll keep you and all members informed of important details as we approach our launch date on October 25, 2022. Thank you for your loyal and valued membership.

      • Bill Winnett

        I am trying to comply with your invitation to get an early start by using your Update letter received yesterday. I have spent the entire morning with 3 or 4 different persons trying to just sign in and get started. Your system doesn’t want to accept the sign in data I have used for years when I track my accounts for savings and check/Visa. After working with the first 2 of you people I pulled up your web site with my accounts and signed in to view both. I used the user name & password that I have used for years and it worked just fine, so, I paid the balance while I was on there and it took my payment just fine. I need some experienced help from you folks to get started, because so far, your system won’t let me input any data except the sign on data and it won’t accept the only sign on data I have used for years. How about having a knowledgeable operator call me. I don’t have long to gather a lot of data to input for your start up date of 10/25/22. HELP.

  • Jacklyne

    Why does the account information not transfer if you have a Special Account i.e, an account in a Trust, in Bill Pay. Will any bills set up to pay after the 25th be paid?

    • Michelle Markham

      Hello Jacklyne,

      We hope that you have been able to register your Special Account. Please refer to blog post with detailed instructions.

      Sincerely,

      Your SkyOne Team

  • William

    Might be too little to late for me. I have issues constantly logging in. Enter all the correct info, log in, and then it immediately boots me out. Even if it works, it’s tough to use a bank that I can’t reliably see my account balances when I need to.

    • Michelle Markham

      Hello William,

      We certainly hope that it’s not too late as the new platform is easy to use and will show you all your account balances. We hope we continue to have the opportunity to serve you and your financial needs.

      Sincerely,
      Your SkyOne Team

  • Magdalena

    Hi, I too, can’t figure out how to update to new platform. I can get on my pc, but not on my phone & can’t find update to update, if you know what I mean. I use app on my phone & tablet for most of my banking because is quick & convenient. Help!

  • Jodi Orosz

    This has been a HUGE error and very unprofessional upgrade. All 3 of my accts have been mixed between each other. All user names passwords and account numbers twisted. No one can help only submit a ticket to look at. It has been 3 days and I am still waiting and can not make deposit or transfer money.

    • Posted by: Raymundo Rubi

      Hi Jodi,

      We have forwarded your comment to a SkyOne representative. They will contact you at the email address provided to assist you with this serious issue.

      Sincerely,
      Your SkyOne Team

  • Robert

    If it wasn’t broke it shouldn’t have been “fixed.” Went from a simple easy to use iPhone app to one overloaded with irrelevant info & options AND full of flaws. A mortgage fully paid off years ago suddenly is listed in my active accounts with the full balance overdue! Today attempted to mobile deposit a simple check – tried 5 times no luck. Keeps telling me it can’t read the numbers on the bottom or doesn’t show the entire check. All because instead of the red box honing in on the check and self taking the pic we now have to manually take a pic of the check and hope it goes through and it doesn’t. How about an option to use the reliable simple old app instead of the new mess? Ready to move accounts elsewhere.

    • Christopher Stevens

      Hello Robert,

      That’s terribly frustrating, and I’m sorry Mobile Deposit isn’t working well. We’re working to fix any issues, so we greatly appreciate your feedback. Also, please know that we have forwarded your comment to a SkyOne representative. They will contact you at the email address provided to assist you with this serious issue.

      Sincerely,

      Your SkyOne Team

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