We’re less than three weeks away from the official launch of our upgraded online banking platform and mobile banking app! We’ve been working hard to ensure both are secure and easy to use.
Below you’ll find some useful information as we approach conversion on October 25, 2022.
Current Online Banking Users
- Username and Password – current online banking users do not need to re-register for the new platform.*
- Unique Users – primary and joint account holders will now have separate, unique login credentials. Accounts will now be associated with account owner(s) versus the membership number.
PLEASE NOTE: Joint account holders will need their own username and password to access online banking.
Transfer and Pay
- Account Transfer – transfer between your primary and joint accounts.
- Bill Pay – current Bill Pay users your payee information will transfer to the new online banking platform. NOTE: Business and Special Account holders will need to re-enter payee information.
- Manage External Accounts – add external accounts via Plaid. Plaid lets you securely connect most of your financial accounts in seconds.
Coming soon! Send money to friends and family with Zelle®!
Disclosure
*Business and Special Accounts will need to register for the new online banking platform. Please refer to the email and letter sent regarding these types of accountholders.
Your letter dated 10/4/22 says, “Members who have one of the following special accounts will need to register for the new on-line banking platform.” Your comment above, “Username and Password – current online banking users do not need to re-register for the new platform.” Can you please clarify?
Hi Pamela, thank you for your question. Members who have a special account and/or a business account will need to register for the new platform. If you are a special account holder you will need to register for the new platform. If you need further assistance please email us directly at marketing@skyone.org.
“Unique Users – primary and joint account holders will now have separate, unique login credentials. Accounts will now be associated with account owner(s) versus the membership number.
PLEASE NOTE: Joint account holders will need their own username and password to access online banking.” from your website.
I am an older member-computers are not my friend.
Can you say this in VERY simple language.
are you saying both my husband and i will need separate usernames & passwords for our unique accounts (we have 2 of them);
will we still have a membership number?
Hi Joanne,
Thank you for your comment and concern. To answer your question, yes, you and your husband will need to have separate usernames and passwords. Your unique accounts will appear only to the owner of the account. Put simply, your husband has an individual account, it will only appear for him, and the same will go for you. Joint accounts will appear on both your and his account summary page. In terms of the membership number, your membership number will remain the same but will not be needed for login to online banking. Accounts will be tied to SSN moving forward. We hope this helps!
Today, October 14, I typed in skyone.org/app/access/login and got “PAGE NOT FOUND. Are you really ready now for those of us who need to re-register?
Hi Marion, we are definitely prepared to have you register. The link in the email is directed to: https://my.skyone.org/app/access/login. We apologize that the my. was not included in the text. Please go to this page and follow the instructions provided in the letter mailed to you to register your account
Thank you!
this is probably the worst up grade youve made you dont post the check number of the checks you wrote and were cashed so you cant tell if the person recieved the check and cashed it. I go to log in and is says we do not have any of your information you signed in with. so you are locked out. after 20 + years I’m looking at other banks that do do this to you.
Hi Lenny,
Our apologies for the trouble you’re having. Those are troubling and frustrating issues. Please know that we have forwarded your comment to a SkyOne representative. They will contact you at the email address provided to assist you with this serious issue.
We greatly value your 20+ years of membership, and we’ll work hard to improve to continue to earn and keep your business.
Sincerely,
Your SkyOne Team