We’re two weeks from launching our upgraded online banking platform and mobile banking app. Below are important details we want to make you aware of before October 25, 2022.
- You’ll be able to access the new banking platform through our home page the way you do now.
- Your current Online Banking username and password will transfer to the new platform.*
- There will be a short window of expected downtime while the conversion is completed, between October 24 and October 25, 2022.
Continue to keep an eye on our blog and emails from us, as we’ll keep you updated with more details as we progress closer to launch, including important information, resources to help you with this conversion, and more. We’ve also created a website page dedicated to host everything conversion related. Click here to visit our conversion website page.
Disclosure
*Business and Special Accounts will need to register for the new online banking platform. Please refer to the email and letter sent regarding these types of accountholders.
I do not understand any of the new conversion process
Hello Mr. Callinan,
We have created digital tutorials to help you with the new conversion process at learn.skyone.org and details are on our conversion landing page at
I have received notice that for my revocable living trust I will have to register for a new platform.
How? When? Where?
Will all of the current online services remain intact?
Hi George,
Have you been able to log in for your trust? Please follow the instructions we have emailed you on how to register.
Sincerely,
Your SkyOne Team
I HAVE NOT YET RECEIVED A LETTER AND HAVE A TRUST ACCOUNT. WHAT WILL HAPPEN TO MY PENDING PAYMENTS FOR PAYING MY BILLS
Hi Jerry,
We will direct you to our Contact Center and they will reach out to you via the email address listed here to help you with Bill Pay.
Sincerely,
SkyOne Federal Credit Union
Mobile check deposit isn’t working. Spins but shows nothing.
Hello Daryl,
We have forwarded your comment to a SkyOne representative. They will contact you at the email address provided to assist with this issue.
Sincerely,
Your SkyOne Team