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The conversion is tomorrow!

  • October 24, 2022

Tomorrow is the day our upgraded online banking and mobile banking app launches. Below are some important details to be aware of in preparation for our launch.

  • Access to our current online and mobile banking app will be disabled on Tuesday, October 25, from 12:00 AM to 7:00 AM (PDT) during the conversion process.
  • Mobile App Update Requirement: Access to the current iSky Mobile App will be unavailable on October 25. To access the new mobile app you will need to “UPDATE” the SkyOne Mobile app on your device’s app store.

Tomorrow we will update our conversion website page to include links for the following:

  1. Mobile app download links
  2. Link to register for online banking
  3. A form to submit feedback and bugs
  4. Digital tutorials to help you get started.

Visit the Conversion Website Page

15 Comments

    • Michelle Markham

      Hi Neal,

      The update to the Google Play Store is currently underway. In the meantime, you may sign in through desktop or through the mobile web page on your phone.

      Sincerely,

      Your SkyOne Team

    • Posted by: Raymundo Rubi

      Hi Neal,
      The update for our Android app is now available through the Google Play Store. Thank you for your valued membership and patience while we make sure everything is ironed out. Reach out if you have any other questions or concerns.
      Sincerely,
      Your SkyOne Team

  • Deldrick

    Hello there, how long would it be before the app is on Google play store, I as well have an android, I’ve been with you all for years now, I think it should’ve been available for android phone same time it is for the iPhone,…

    • Michelle Markham

      Hello Deldrick,

      The Google Play Store is now ready for you to update your SkyOne Mobile app. We apologize for the extended wait in comparison to the App Store. SkyOne did not have control of when the apps would be updated this was determined by the App Store and Google Play Store. We appreciate your feedback and again apologize for any inconvenience.

      Sincerely,
      Your SkyOne Team

  • Mary Ferwerda

    Another feature missing from the software conversion is the ability to record upcoming transactions in my checking account.

    I used this feature to keep track of significant upcoming expenditures with anticipated due dates.

    This feature assisted me in ensuring I had adequate funds in my checking account to cover automatic withdrawals associated with these transactions.

    Will this feature be restored?

    • Michelle Markham

      Hello Mary,

      We have forwarded your comment to our Member Contact Center. A SkyOne Representative will contact you shortly. Until then many questions can be answered via our new Digital Academy at https://learn.skyone.org/ there is a tutorial on “How to View and Download Transactions.”

      Sincerely,

      Your SkyOne Team

    • Mike

      Same Here. I have no idea how to enter checks in the new system. I have to go back to a paper record to record checks and transactions that do not instantly clear. I feel this software is a huge step backwards. I am actively looking for another credit union who does not use this software.

      The tutorials are useless.

      • Michelle Markham

        Hello Mike,

        We have brought this to our team for further information. If I am understanding correctly, the old version had the ability to record your checks similar to that of writing in a check register.

        Thank you,
        SkyOne Team

  • Ewa Zaborowski

    Ewa Zaborowski
    I’m trying to register/login to my account without success. Can I still receive money from ATM machine?

    • Michelle Markham

      Hi Ewa,

      We have forwarded your comment to a SkyOne representative. They will contact you at the email address provided to assist you with registration help. Yes, you will continue to have ATM access as you had before.

      Sincerely,
      Your SkyOne Team

    • Posted by: Raymundo Rubi

      Hi Donna,

      You can view pending transactions by clicking on the account you wish to review transactions for, within online banking. Pending transactions show up below the account details, at the top of all previous transactions. Click here for a quick and easy to follow digital tutorial on transactions. Our digital academy at learn.skyone.org has more digital tutorials that might be helpful.

      Sincerely,
      Your SkyOne Team

  • Sherrie Toews

    I’m having trouble linking my accounts with my third party budget app. Everydollar.com Any idea when this will be fixed?

    • Christopher Stevens

      Hi Sherrie,

      Our apologies for the trouble you’re having. Please know that we have forwarded your comment to a SkyOne representative. They will contact you at the email address provided to assist you with this serious issue.

      Sincerely,

      Your SkyOne Team

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