Q: When will my current card no longer work?
A: Your current card will be shut down on Oct. 30.
Q: Did my account number change?
A: Your account number did not change, however your card number is changing.
Q: When will I receive my new card?
A: Your new card will be mailed on October 1st and should arrive in 7-10 business days (possible delay in mail due to Covid-19).
Q: How much in rewards do I earn?
A: You earn 1 point for every dollar you spend at merchants and have the opportunity to earn even more when SkyOne holds promotions.
Q: Why are you discontinuing my card?
A: SkyOne is improving the benefits of all credit cards.
Q: Can I opt out of rewards?
A: Yes, however you will not be gaining the benefits of the card. To opt out of the rewards program, please contact us via iSky Online Banking or give us a call at 800.421.7111.
Q: I chose a lower rate in the past without rewards. Is my rate changing?
A: Your rate will remain the same. You will now have the bonus feature of earning rewards with your current low rate.
Q: Where do I go to view rewards?
A: To view rewards register on https://www.cloud9.skyone.org/. Link can also be found in online banking and mobile banking.