SkyOne Federal Credit Union recently announced its new executive team lineup as a result of reorganization spearheaded by President/CEO Eileen Rivera. As part of Eileen’s strategy of cross-functional leadership development and succession planning, SkyOne’s new executive team includes the reassignment of Jeff Smith from COO to CLO, Astrid Rives from CMO to COO, the promotion of Cassie York from Director of Marketing and Product Development to CMO, and the promotion of Raymonde Czerwinski from IT Manager to CTO.
“Our assets have grown tremendously in the last few years,” Eileen commented. “As we move closer to $500 million, we are restructuring our business segments to better position our credit union for more growth and increased regulatory pressures, while ensuring we continue to deliver excellent service to our members.”
As CLO, Jeff oversees Lending, Loan Servicing and Visa Operations. “Having Jeff in this role makes perfect sense,” Eileen added. “Jeff was already overseeing Lending and had prior experience leading Loan Servicing. Having him over both these departments streamlines the management of our loan growth and loan quality management. In addition, growing and optimizing our Visa credit card portfolio is a big part of our loan strategy, and Jeff’s expertise in lending will help us accomplish that.”
Eileen further explained her thought process behind the reorganization. “As the COO, Astrid will oversee our Member Services Center, Member Relations, Operations Support, and branches. With our remote delivery business model, Astrid’s business division plays a critical role in serving members. She’s extremely passionate about member experience, and her experience over Marketing and Business Development gives her a unique perspective on how the credit union’s operations can help shape our brand.”
With an opening in SkyOne’s marketing division, Cassie was promoted to CMO and will oversee SkyOne’s Marketing, Business Development, and Investment Services teams. “We love to promote from within, and Cassie has demonstrated keen leadership abilities, sharp project management skills, fierce dedication to her work, and strong strategic thinking and interpersonal skills,” Eileen commented. “All of these qualities make her the ideal fit for the CMO position. The Marketing division plays a key role in building our membership base and creating engagement, both on a mass scale and at the ground level with SEGs and Investment Services clients. Having these business units under the CMO helps to create synergies among them.”
Another internal promotion went to Raymonde, who will oversee IT, eServices, and Facilities. “With an extensive background in network infrastructure and project management, strong communication skills, and a knack for creating efficiencies, Raymonde will help lead our technology division to the next level,” Eileen added. “With constant pressures on credit unions to increase security, enhance disaster recovery, and deal with fierce competition from alternative financial services and FinTech firms, the demands on our technology division are greater than ever. With Raymonde at the helm, our team is well-poised to take on these challenges.”
SkyOne’s new executive team members have deep roots in the credit union movement, including three Western CUNA Management (WCMS) graduates, members in Credit Union National Association (CUNA) and the Credit Union Executive Society (CUES), and governance positions in the California Credit Union League’s Beach Cities Chapter.
In addition to the new executive level lineup, SkyOne also promoted two employees to its Management team. Rebecca Bozeman was promoted from Senior Marketing Specialist to Marketing Manager, and Lawrence Curry was promoted from Member Relationship Lead to Member Relations Manager. Rebecca and Lawrence have both been highly engaged in the credit union movement in addition to their work for the credit union, with stints speaking at credit union conferences and leadership roles in organizations such as the Marketing Association for Credit Unions (MAC).
“I’m so excited about our new management team”, Eileen added. “We share the same philosophy of collaboration, open and honest communication, and dedication to the credit union movement. Our team is also diverse in terms of skill set, experience, and demographics, which creates the perfect opportunity for fresh ideas and new perspectives, and a strong lineup of leadership succession that prepares us for growth and viability for years to come.”