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What You Need to Know About Card Compromises

  • July 12, 2019

Recently, data breaches from retailers’ unsecure payment processing networks have been on the rise. Your credit or debit card number is stolen during the breach and, (and in some cases, your PIN), leaving you vulnerable to fraud. Fraud includes purchases and/or withdrawals from your credit or debit account.

What To Do if It Happens to You

If you learn that your card information has been compromised, contact SkyOne Federal Credit Union immediately to limit the damage the thief can do, and limit your financial responsibility* for the fraud. Provide any details of the fraudulent transactions or ideas you have about how your account may have been compromised. SkyOne will waive any NSF fees that may be incurred because of the fraud and will restore the fraudulently withdrawn funds to your account.

How to Protect Yourself from Card Fraud

1. Set up Card Alerts

Through our free Card Access App, you can set real-time email or text message alerts for your SkyOne Credit and Debit Cards. The message you receive will contain the amount, time, and date of the transaction and merchant information. Add an extra layer of security to your account, so you have peace of mind knowing your cards are safe and secure.

Choose from a variety of alerts*:

  • Transaction Amount
  • Gas Station
  • Declined
  • International
  • Card Not Present (online and phone transactions)
  • ATM Withdrawal

Watch this short video to learn more!

2. Save the Fraud Prevention Hotline number in your phone: 844.262.8472

For your protection, our fraud detection system looks for purchases that are out of the ordinary on your account. If we detect transactions that are out of the ordinary, we may call you to verify that the transactions are authorized.

If you received a call from our Fraud Prevention Center, please call us back at your earliest to ensure uninterrupted service.

Fraud Prevention Hotline: 844.262.8472

In addition, we recommend monitoring your account carefully and contacting us immediately if you notice any unauthorized transactions.

If you received a replacement credit or debit card from us:

  • Activate your new card immediately upon receipt and memorize your new PIN
  • Destroy your old card
  • Update your card number with any merchants you have set up for automatic payments

3. Follow these mobile safety tips

To make sure you’re protected when using your mobile device, especially when accessing your accounts and using mobile check deposit, follow these important tips:

  • Always log off when done accessing your online accounts and shopping sites
  • Avoid texting or emailing personal information
  • Back up your data often
  • Don’t click on links or attachments in unsolicited emails or text messages
  • Don’t hack your device
  • Install a mobile security app
  • Keep operating systems updated on all your devices (phone, tablet, laptop, desktop computer, etc.)
  • Lock your device with a personal identification number (pin) or password.
  • Only install applications from trusted sources
  • Turn off WiFi, locations services, and Bluetooth when not in use

Know we’re here for you.

Call us at 800.421.7111 immediately if you believe you could be a victim of card fraud. Our Member Service Representatives are available to you Monday – Friday 6 am – 8 pm and Saturday 9 am – 2 pm.

*SkyOne provides zero fraud liability for unauthorized use of your card. Cardholder must notify SkyOne of any unauthorized use no later than 60 days after we sent you the first statement on which unauthorized use appears. Certain conditions and limitations may apply.


  • hello,
    yes this really good information and so true.
    many retailers refuse to give papers receipts as well.
    I hate this new way of processing all the payments, then we have no records or no way to track a transaction.

    • SkyOne

      We couldn’t agree more, Carole. Your financial peace of mind is so important!

  • William B. Edmondson

    Go online daily to verify credit/debit card purchases. Even with my daily checks fraudulent purchases have frequently been caught by the credit card company (Chase) in two our of three times prior to my daily checks.
    To the best of my knowledge receipts are required for a credit or debit card purchase. That receipt can be paper or via e-mail. If a receipt is not offered ask for one and stand there until its given.
    Keep a small note book next to your computer to record online purchases.

    • SkyOne

      Sounds like you keep a good eye on charges, Bill. Very alert – we applaud you!

  • Gonzalo Landeros

    I am in Mexico and cannot call 844 numbers. How else can I call back?

    • Hello,

      We’re sorry to hear you’re having trouble contacting us. If you need immediate assistance please make sure to call us at our local phone number which is: 310.491.7500. I have notified our Member Service team and they will reach out to you via email shortly.

  • Dianne Betts

    I am traveling to Mexico is there a SkyOne friendly ATM I should use to avoid fees?

    • Hi Dianne, you can use our ATM locator to search for Surcharge-Free ATMs within our network by clicking here. We don’t charge our members for withdrawing money from an ATM. However, if you withdraw cash at a non-SkyOne ATM or an ATM that is outside of our ATM Network, that financial institution may assess a service charge.

  • Laura Cobian

    need to order replacement card asap! card services say call branch, branch says card services… Its SO FRUSTRATING!! and then they take 10 days to arrive. I just need a card!!!

    • Michelle Markham

      Hi Laura,

      We’ll forward your comment and request to the appropriate Member Experience Specialist.


      Your SkyOne Team

    • Hello Mr. Gutierrez,

      Please direct this inquiry to a Member Representative. You can live chat, call or email us. Simply select the live chat bubble at the bottom right hand corner of the website. Or call 1-800-421-7111.

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